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Just for Service Technicians

Everyone needs a little help sometimes so Access has provided a quick resource – a site map – to the places with the answers for the manufacturers we represent. Tech support for service techs in one quick-to-pick spot. This page is not meant to represent your only resource, just a quick search tool for your assistance.

If you should need immediate assistance, you are always welcome to call your local Access office and speak with a parts, service or dispatch person.

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For Michigan

Parts Quote Form

  1. Tech Support: 407.292.4400
  2. Products Solutions and Resources 
  3. Archive and Legacy Products
  1. Tech Support: 903.877.3430 Ext. 1104
  2. Product Documentation 
  3. FAQs
  1. General Office 203.335.3700
  2. Resource Center
  3. Product Submittals
  4. FAQs
  1. Tech Support 717.664.0500
  2. Isothermal Humidifiers Steam Humidifiers
  3. Adiabatic Humidifiers Low Energy Consumption
  1. Main Office 514.337.3331 
  2. Material Data Safety Sheets
  3. Chemical Media Filtration Brochures

  1. Toll Free: 800.231.3112

  2. Houston: 713.666.3258

  3. Literature

  4. FAQs

  1. Tech Support – Contact Dehumidified Air Services

    For immediate service: 833.327.7665

  2. Manuals

  1. Tech Support 1.973.586.2201
  2. Product Pages with Documentation
  3. FAQs and Definitions
  1. Tech Support 613.554.2200  or 931.433.3652 
  2. Software and Literature
  1. Tech Support : 800.236.7080 or 920.235.7808
  2. Specs and Cut Sheets
  3. FAQs
  1. Main Office:  847.956.6420  
  2. Contact Service Request Form
  3. From the Home Page click on the product model to go to the model’s documentation page
  1. Main Phone: 866.748.7786
  2. Document Library
  3. Service Requests
  4. Engineering Requests
  1. Technical Services  800.642.4328
  2. Product Selection Page Pick the product type then pick by model number to go to the literature page for that unit. 
  3. Resource Library
  1.  Technical Support 800.828.4328
  2. Product Literature
  3. Service and Support Videos
  4. FAQs
  3. Product Literature is not available online. 
  1. Main Phone 864.850.8990
  2. Product Information can be found from the Home Page  Click on the model to go to the product page and its literature. 
  3. Submittals and IOMs 
  1. Main Phone: 903.722.9114
  2. Click on a Product from the Home Page
  1. Technical Support – Marley Engineered Products –   800.642.4328 
  2. Products Page Click on the type, then on the model to get to the literature page.
  3. Resource Library 
  1. Customer Support 918.825.7222
  2. Email: service@rae-corp.com
  3. Pick the type from the Products Page
  4. Literature
  5. FAQs and Trouble Shooting
  1. Literature Downloads
  2. For troubleshooting assistance, tools to have on hand typically will include a manometer, multimeter, hand tools. 
  3. Phone: 616.784.0500
    Email: Support Department
  1. Manuals
  2. Literature
  3. Specifications
  4. Drawings
  5. Legacy Products
  6. Technical Support (608) 221-4499
  1. Resources: Includes Manuals for Legacy Products
  2. Current Roberts Gordon Literature
  3. Co-Ray-Vac Instruction Videos
    1. How to Assemble and Install a Burner
    2. How to Commission a Co-Ray-Vac System
    3. How to Assemble a Vacuum Pump

  4. Support: (800) 321-1637

  1. Resource Library
  2. Service FAQ Videos
  3. Service Department
    1. Phone: (866) 784-6900
    2. Email: service@ruppams.com
  1. Product Page
  2. Technical Documents
  3. Technical Videos
  4. FAQ’s
  5. Available Rebates
  6. Email: customersupport@samsunghvac.com
  1. Product Education
  2. Product Literature
  3. Contact Us
  4. Phone: 573 443 1481
  1. Product Pages
  2. Technical Support
  3. Literature
  4. Phone: 586.806.5107
  5. Email:  sales@skybladefans.com
  1. Products Pages
  2. Troubleshooting pdf
  3. Documentation
  4. Document Archive
  5. Phone: (416) 291-7371
  1. Products Page
  2. Videos
  3. Troubleshooting Documents
  4. Product Documentation
  5. Phone: 514.336.9130
  6. U.S.A/International Contact – Fred Mertens fredm@thermolec.com
  1. K-Series Request Form
  2. Phone: 888.336.7587
  3. Documentation – Products Page
  1. Tech Support: 800.543.2778
  2. Product Documentation
  3. Discontinued Products
  4. Software and Firmware Updates
  5. Thermal Management Parts Manuals
  6. FAQ
  1. Product Page
  2. Phone: (973) 345-8282 
  3. E-mail: vibiso@aol.com
  1. Tech Support Request Form
  2. Product Documentation
  1. Product Pages
  2. Product Documentation by Serial #
  3. FAQs
  4. Discontinued Products
  5. Rebate Center
  6. Videos
  7. Engineering Phone: 219-879-6561

YORK Commercial Tech Support

Air Handlers Custom
               800.545.7814. Opt 2
Air Handlers Solutions   
                800.545.7814 Opt 1
Chilled Water Systems
               800.524.1330    Option 6,1,1,4,1,3,1
Ductless & VRF Systems
               844.873.4445  Option 2
Commercial Packaged Rooftop Equipment and Split DX Systems
               877.874.7378 Option 6, 2

  1. Air Systems 

    1. Air Handlers Custom Email: AHUCustom@jci.com 

    2. Air Handlers Solutions Email: AHUSolutions@jci.com

  2. Chilled Water Systems 
    Email: chillerproducttechnicalsupport@jci.com  

  3. Ductless and VRF Systems 
    Email: BE-Vrftechsupport@jci.com 

  4. Commercial Packaged Rooftop Equipment and Split DX Systems 
    Email: cg-upgtechsupport@jci.com

  1. Product Page
  2. Product Downloads
  3. FAQs
  4. Request Form
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