Access Michigan LLC Blog

Why do so Many Say “Access is the Best”

Here’s Why Access Michigan LLC is the Best

Somewhere in every sales call the questions always arises: “Why You? Why are you the best choice”? Everyone claims to be the best, so why is Access different? What makes Access better than the competition? What do we do better than “the other guy”?

Family Friendly: Well, we start with two brothers, Lee and John Heeter, who in 1993 joined forces to create the best HVAC and Critical Power resource in North East Wisconsin. Then, they started to build a superb staff of long-term, dedicated employees who focus on building relationships – not address books – with potential customers. These relationships become partnerships in mutual success. Not just in NE Wisconsin, but also at their office in Farmington Hills, MI.

Expertise: Access employs customer service engineers, not just mechanical and electrical engineers. We work hand in hand with business owners, contractors, value added resellers, and engineers, helping them apply our products and services to solve their HVAC and critical support problems in the most reliable and economic way. Our highly experienced customer support staff also bring years of service dedicated to exceeding our customers’ expectations through a corporate belief and culture that places their success ahead of our own.

Because practice makes perfect: All successful people know what if you want to be good at something, practice and you are guaranteed to improve and get better. Access, Inc. has been helping owners, engineers and contractors with their unique application and project requirements for over 25 years.

We are real people: We are diverse: men / women, younger/older, single or with families. Some are students dedicated to continuing education working on advanced degrees in the engineering and business fields. Some have vast experience from decades of working within the industry.

We are committed to being the best: We are also committed to being the most convenient, confidential and professional sales and engineering consultants within our territory. Our goal is to ensure uptime with market-leading, reliable and performance-driven solutions

Service:   We believe in UPtime. Delivering network-reliability programs backed by the largest global services organization in the industry. We encompass engineering, installation, project management and total on-site operations management, preventive maintenance and energy-consumption monitoring.

We offer Power and HVAC Thermal Management Service with two service organizations dedicated to the start-up, preventive maintenance and emergency service necessary for a 24/7/365 run business.

Customer Care: No matter what business you’re in, the customer always comes first. This is why our customer care team is always available for you. Each Access employee is a customer care representative. Whether you contact us by phone, email, Skype or send a pigeon, we’ll be there ready and waiting. No matter what our job may be, we are dedicated to making your experience the best in the industry.

So are we the best?! YES. Throughout all the years Access Inc. has been in existence we have consistently beat the competition holding the lead in market share on multiple product lines within our service area. Access has repeatedly earned national awards not just for sales but for customer service after the sale, community involvement and just being darn nice people. You can’t do that if you don’t offer: better products, better service, partner relationship focus, and the employee base dedicated to all of the above.

So are we the best?! YES.

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